🎓
Models University
  • Alpha Testing
    • 👋Welcome to Alpha
    • Installation and Setup
    • Support and Help
    • Terms and Licence
  • Start Here
    • What is Models?
    • Quick start
    • Tutorials
  • Using Taglo Software
    • The Taglo Interface
      • Navigating in Models
      • List Views
      • Adding Items
      • Deleting Items
      • Searching and Filtering
      • Previewing and Editing
      • Using Wizards
      • Save/Undo/Redo
      • Keyboard Shortcuts
    • Data Storage
    • Namespaces
    • Inbuilt data
  • Tags
    • Introduction to Tags
    • Tag Basics
    • Tags Applet
    • Advanced Tags
  • Models
    • Home Tab
      • Creating a Model
        • Timings
      • Version History
      • Application Settings
    • Model Editor
  • Variables
    • Variable Basics
      • Variable Setup
      • Unit and Calculations
    • Time Segments
      • Time Segment Setup
    • Summaries
    • Default Assumptions
  • Units
    • Introduction to Units
    • Key Unit Concepts
    • Advanced Units
    • Defining a Unit
    • Unit Factors
  • Dimensions
    • Introduction to Dimensions
    • Dimension Setup
    • Defining Unit Variance by Dimension
  • Data Types
    • Data Types
  • Assumptions
    • Introduction to Assumptions
    • Creating/Referencing Assumptions
    • Assumptions Wizard
      • Assumption Dates Step
      • Assumption Values Step
      • Linking to external Data
      • Linking to Excel Inserts
      • Sensitivity Values
  • Calculations
    • Introduction to Calculations
    • The Calculation Page
      • The Formula Entry Bar
      • Unit Analysis
    • Calculation Parts
      • Variable References
        • Referencing Time
        • Referencing Dimensions
        • Lookups
        • Summarising Variables
      • Period References
      • Functions
        • Advanced Functions
  • Aggregation
    • Introduction to Aggregation
    • Creating Aggregations
  • Rearranging
    • Introduction to Rearranging
    • Rearranging Example
    • Rearranging Tips
  • Cases
    • Introduction to Cases
    • Managing Scenarios
    • Managing Sensitivities
  • Layout
    • Generating Excel
    • Auto Layout
    • Sheets
      • Sheet Content
      • Adding and Editing Content
    • Excel Formatting
      • Excel Themes and Styles
      • Line Formatting
    • Data Tables
    • Excel Generation Troubleshooting
  • Excel Inserts and Outputs
    • Excel Inserts
    • Excel Outputs
  • Number Formats
    • Number Formats
  • Dashboards
    • Dashboards Basics
    • Dashboard Layout
    • Dashboard Items
    • Excel Dashboards
  • Metrics
    • Metrics
  • Charts
    • Introduction to Charts
    • Chart Customisation
  • Importing Models
    • Importing Models
  • Data
    • Introduction to Data
    • Creating Data
    • Data Sources
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  • Support
  • Error reports
  1. Alpha Testing

Support and Help

How to send error reports and get help with Models

PreviousInstallation and SetupNextTerms and Licence

Last updated 11 months ago

Support

You can email to create a support ticket, and we will get back to you as soon as we can.

If you are reporting a bug, please include as much relevant information as you can.

Error reports

If you encounter a crash while using Models, an email should automatically be created for you containing diagnostic information relating to the crash, as in the screenshot below.

Simply send this email to to create a ticket.

support@taglo.io
support@taglo.io
Error report email from Models
An Outlook email creation dialog, showing a support email that has been automatically created by Models in response to an error. The email contains a code trace from the software with details of the error.