# Support and Help

## Support

You can email [**support@taglo.io**](mailto:support@taglo.io) to create a support ticket, and we will get back to you as soon as we can.

If you are reporting a bug, please include as much relevant information as you can.

## Error reports

If you encounter a crash while using Models, an email should automatically be created for you containing diagnostic information relating to the crash, as in the screenshot below.

Simply send this email to [**support@taglo.io**](mailto:support@taglo.io) to create a ticket.

<figure><img src="https://2847533834-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVy65sax6FVoNo2UTlJ0x%2Fuploads%2F0lqrX39y8T7tjs6bB13T%2Fimage.png?alt=media&#x26;token=c8248eb0-590e-4566-ae97-58d63d6481e2" alt="An Outlook email creation dialog, showing a support email that has been automatically created by Models in response to an error. The email contains a code trace from the software with details of the error."><figcaption><p>Error report email from Models</p></figcaption></figure>